Barclays is a major global financial services company, headquartered in London, UK, with a rich history dating back to 1690. It provides a wide range of services, including retail banking, investment banking, wealth management, and corporate banking, serving millions of customers worldwide. The company operates in over 40 countries and employs thousands of people, making it one of the leading banking institutions globally.
For a Quality Analyst position at Barclays, the company’s commitment to excellence and innovation in financial services plays a pivotal role. Barclays is a leading global bank with a strong focus on delivering superior service to customers while ensuring that its operations meet the highest standards of compliance, efficiency, and quality. The Quality Analyst position is crucial in maintaining these standards, especially within the bank’s extensive range of services, from retail to investment banking
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Quality Analyst Recruitment Key Responsibilities:
- Identifying Improvement Areas: Spot operational areas that need enhancement and offer recommendations for change through the quality assurance process.
- Developing and Implementing Quality Controls: Create and enforce quality control procedures to minimize risks and maintain smooth, efficient operations.
- Collaborating Across Teams: Work with various teams across the bank to establish quality improvement guidelines, objectives, and action plans, monitoring performance to optimize business processes.
- Reporting and Presenting: Prepare reports and presentations on quality control outcomes and communicate key findings to senior internal stakeholders.
- Monitoring Colleague Performance: Oversee the performance of customer-facing colleagues by conducting performance reviews, analyzing quality reports, and providing feedback based on customer interactions.
- Conducting Quality Audits: Carry out quality audits of the bank’s processes and operations to ensure alignment with both regulatory requirements and internal policies.
- Staying Updated on Industry Trends: Keep abreast of industry developments and trends to incorporate best practices into the bank’s quality assurance services.
- Participating in Projects: Take part in initiatives and projects aimed at enhancing the efficiency and effectiveness of quality control measures.
Quality Analyst Recruitment Key Requirements:
- Comprehensive Understanding of Quality Assurance: Strong familiarity with quality assurance principles, policies, and procedures.
- RBM/KYC Expertise: In-depth knowledge of Know Your Customer (KYC) regulations and experience in end-to-end Risk-Based Monitoring (RBM) processes.
- Familiarity with Key Regulatory Issues: Awareness of issues related to allegations, money laundering, and regulatory infractions.
- Quick Adaptability: Ability to swiftly adapt to evolving KYC, Anti-Money Laundering (AML), and High-Risk Persons (HRP) frameworks.
Quality Analyst Recruitment Work Detail:
Barclays offers a 5-day workweek for the Quality Analyst position, providing a balanced schedule that supports both productivity and work-life harmony.