We are seeking a skilled and dedicated professional to join our team as an Administrator. In this role, you will be responsible for managing and maintaining the client’s infrastructure, ensuring that networks, servers, systems, storage, and platforms function seamlessly.
The ideal candidate will possess strong technical expertise, a keen eye for process excellence, and the ability to think systemically in a dynamic, complex environment. If you are detail-oriented and thrive in fast-paced settings, this role offers the perfect opportunity to make a significant impact.
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Wipro Tech Administrator Role & Responsibilities of the Candidate:
- Serve as the guardian of the client’s network, server, system, storage, platform, infrastructure, and related equipment, ensuring they operate efficiently and are properly maintained.
- Monitor the number of tickets raised through various channels (dial home, email, chat, IMS), and ensure timely resolution according to the established timeframe.
- Conduct root cause analysis on raised tickets, develop an action plan to address the issue, and deliver solutions that promote client satisfaction.
- Manage application and user access based on client requests, providing prompt and accurate responses to meet their needs.
- Track all tickets from the moment they are logged until resolution, adhering to the defined resolution timeline set by the customer.
Wipro Tech Administrator Requirements:
- Process Excellence: Capable of following established standards and guidelines to produce consistent outcomes, while effectively managing risk and ensuring control.
- Systems Thinking: Understanding the interconnectedness and dependencies within the Wipro system, and applying a holistic approach to problem-solving in complex environments.
- Technical Expertise: Possess knowledge of various devices, networks, and systems that the administrator is responsible for servicing.