American Express is a dynamic and forward-thinking organization dedicated to maintaining high standards of risk management, transparency, and accountability within its business units. Committed to operational excellence, the company prioritizes proactive issue management, ensuring that any recurring challenges are addressed systematically to enhance process integrity and regulatory compliance.
In this role, the company seeks a dedicated professional to contribute to its issue management and governance functions, playing a key part in identifying and mitigating risks that may impact its workstreams. By supporting root cause analysis, ensuring meticulous documentation, and conducting thorough quality assurance, the role aims to strengthen the company’s risk controls and improve overall process efficiency. The company values detailed insights and data-driven decision-making, and this position will be essential for spotting trends, identifying systemic risks, and implementing best practices across various departments.
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Control Management Analyst Job Responsibilities of the Role:
- Assist in investigating and performing root cause analysis to address recurring issues.
- Ensure quality assurance of documentation for specific issues/ORE types, including urgency, severity, and impact analysis.
- Conduct quality checks on the maintenance records and documentation of specific issues/OREs and related remediations, promoting transparency and accountability in the issue management process.
- Identify trends in issues and events related to a specific workstream to detect potential systemic risks or control weaknesses within business unit processes.
- Review data used to create detailed reports on issue status, trends, and results.
- Contribute to sharing insights, best practices, themes, and lessons learned across the organization.
- Provide support for Issue Management Governance activities and assist with other program-related tasks as needed.
Control Management Analyst Job Requirements:
- A bachelor’s degree in finance, business, risk management, or a related field; advanced degrees (MBA, MSc) or certifications are an advantage.
- Strong project management, communication, and interpersonal skills.
- Experience in process governance with knowledge of processes aligned to policies, regulatory frameworks, and operational standards.
- Strong analytical and problem-solving abilities, with the capacity to analyze data, recognize trends, and effectively evaluate risk scenarios.
- Practical experience in reporting and data analytics, including developing reports from large datasets and designing meaningful dashboards.
- Proficiency in Microsoft Excel and PowerPoint, with the ability to convert data into clear, easy-to-understand charts and visual representations.
- Exceptional attention to detail and the ability to craft compelling narratives.
