Cognizant is a global leader in technology and business services, renowned for enabling organizations to thrive in the digital era through innovation and transformation. Joining Cognizant in this role offers the opportunity to work in a dynamic and collaborative environment, engaging with diverse teams across departments such as Sales, Marketing, Sourcing, and Legal to deliver impactful IT solutions.
The company emphasizes an agile and customer-centric approach, empowering professionals to design innovative solutions, prioritize tasks, and address real-world challenges in CRM systems, BSS domains, and beyond. With access to cutting-edge tools, TMF frameworks, cloud architecture, and advanced technologies, Cognizant provides a platform for continuous learning and professional growth.
Employees play a key role in projects that redefine business processes and create measurable value for global clients, making it an ideal place for individuals passionate about driving business transformation and fostering innovation.
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Cognizant Business Associate Candidate Responsibilities
- Collaborate with key stakeholders across departments like Sales, Sourcing, Marketing, and Legal to collect and document detailed business requirements for IT systems, integrations, and automation.
- Analyze business needs and work with analysts and systems architects to propose innovative, efficient system solutions.
- Develop and maintain essential project documentation, including impact analyses, solution recommendations, executive summaries, and detailed proposals.
- Identify and manage dependencies on external systems in coordination with relevant IT teams.
- Produce project lifecycle deliverables such as user acceptance test plans, dependency matrices, and schedules.
- Design functional software solutions or reports that align with client objectives and organizational goals.
- Perform thorough application testing to validate that solutions meet business expectations and resolve user issues promptly.
- Partner with project managers and coordinators to refine software requirements and manage delivery timelines effectively.
- Actively participate in scrum activities, prioritize business requirements, and ensure stakeholder satisfaction through efficient backlog grooming.
- Take ownership of project deliverables, ensuring alignment and coordination with business units and cross-functional teams.
- Offer creative solutions to address real-world business challenges and drive continuous process improvements.
Cognizant Business Associate Candidate Requirements
- Domain Expertise: Solid understanding of CRM systems and the Business Support Systems (BSS) landscape.
- Technical Proficiency: Familiarity with REST and SOAP-based web services, wireframing, JIRA, UML, and cloud architecture. Knowledge of at least one programming language and database systems is advantageous.
- Project Methodologies: Competence in agile methodologies and the ability to effectively engage with both business and IT stakeholders.
- Interpersonal Skills: Exceptional communication, presentation, coordination, facilitation, and leadership capabilities.
- Experience: Proven track record of building and nurturing business relationships with diverse stakeholders and delivering results in fast-paced, dynamic environments.
- Analytical Thinking: Strong aptitude for analyzing and prioritizing requirements, crafting innovative solutions, and managing multiple tasks concurrently.
- Framework Knowledge: Experience with TMF (Telecom Management Forum) frameworks is desirable.
- Educational Background: A solid foundation in business and IT trends, paired with a proactive and customer-centric approach to problem-solving.