HSBC is one of the world’s largest banking and financial services organizations, serving millions of customers globally. With a strong presence across continents, HSBC is renowned for its commitment to innovation, customer satisfaction, and excellence in financial services. The bank offers a diverse range of products, from retail banking and wealth management to corporate and investment banking solutions.
The Customer Service role at HSBC is a vital position within the organization, focusing on building and maintaining robust client relationships. As part of the team, you will play a crucial role in ensuring seamless delivery of services, addressing customer needs, and supporting operational and transactional processes. This position is an excellent opportunity for individuals who thrive in a dynamic environment and are passionate about providing exceptional service.
HSBC’s culture emphasizes professional development, collaboration, and adaptability. The role is ideal for someone who is resourceful, customer-centric, and eager to grow within a global financial institution. By joining HSBC, you become a part of a company that values innovation, embraces challenges, and is dedicated to helping its clients and employees achieve their goals.
| HSBC Customer Service Role Apply Link | Apply Link |
HSBC Customer Service Role Key Responsibilities:
- Facilitate setup, renewal, and enhancement of LAS (Loan Against Securities) facilities, including preparation of necessary documentation.
- Collaborate with customers and internal teams to manage transactional and operational requirements effectively.
- Address and resolve both pre- and post-disbursal queries with efficiency.
- Deliver comprehensive client servicing, including provision of Statements of Account (SOAs), Market Value Reports (MVRs), Debit Notes, and interest-related notifications.
- Handle customer complaints and queries, ensuring timely and satisfactory resolutions.
- Assist Relationship Managers (RMs) by compiling and providing relevant client data.
- Conduct integrated welcome calls and one-time disbursement calls for both new and existing clients.
- Take on additional tasks aligned with business needs and periodic role evaluations.
HSBC Customer Service Role Candidate Requirements:
- Must hold a graduate degree.
- Basic understanding of KYC (Know Your Customer) and financial documentation in the NBFC/Banking sector.
- Proficient in MS Office, including Excel, Word, and PowerPoint.
- Exceptional verbal and written communication skills.
- Willingness to travel and engage with clients as necessary.
If you possess these qualifications and are eager to take on a dynamic customer service role, consider joining HSBC to contribute to their mission of excellence.
Additional Information
Job Location(s): Delhi
Experience: No prior experience required
Working Days: 5 Days