ICICI Bank is currently hiring for the role of E-Relationship Manager. This is an exciting opportunity for dynamic individuals to join one of India’s leading banks and be part of a digital-first team. As an E-Relationship Manager, your primary responsibility will be to manage and enhance customer relationships through digital platforms. You will engage with clients, understand their financial needs, provide personalized solutions, and promote various banking products and services.
This role is ideal for candidates with excellent communication skills, a passion for customer service, and a strong understanding of financial products. If you are tech-savvy, customer-focused, and ready to drive customer satisfaction in the digital space, this is the perfect role for you.
ICICI Bank E-Relationship Manager – Candidate Responsibilities:
1. 360-Degree Banking: Build and strengthen customer relationships by increasing wallet share and revenue through the phone channel. Understand customers’ needs comprehensively and recommend suitable products, applying the 360-degree banking approach.
2. Quality Focus: Ensure every customer interaction aligns with the goal of delivering an exceptional customer experience. Focus on customer retention and improving the Net Promoter Score (NPS) by consistently delivering high-quality service.
3. Product Advisory: Maintain a deep knowledge of all product offerings and address customer needs or queries with relevant product information, following the 360-degree banking framework. Act as the primary contact for assigned customers.
4. New Relationship Development: Grow the customer base by obtaining referrals from existing clients. Drive new business to increase customer acquisition, transaction volumes, and overall revenue.
5. Customized Solutions: Collaborate with product experts, subject matter specialists, and credit/service teams to ensure customers are offered the most appropriate products.
6. Adherence to Values: Promote and offer products that are equitable both for the customer and the bank.
ICICI Bank E-Relationship Manager – Requirements:
- Educational Qualifications: MBA, Engineers, or Graduates with relevant work experience of 0-8 years in relationship management across various industries.
- Relationship Building: Ability to manage and strengthen existing customer relationships, driving impactful solutions tailored to their needs.
- Customer Service Expertise: In-depth knowledge of key customer service metrics to ensure smooth call engagements.
- Adaptability: Develop and refine sales and customer relationship strategies, processes, and structures.
- Communication Skills: Strong verbal and written communication skills.
- Market Awareness: Continuously monitor and assess industry trends, customer motivations, and potential partnerships.