Kotak Mahindra Bank is a leading player in the financial services sector, known for its commitment to delivering exceptional customer experiences. With a strong focus on innovation and customer-centricity, the company provides a wide range of retail asset solutions tailored to meet diverse financial needs.
For this role, the company emphasizes its dedication to upholding high standards of customer service and regulatory compliance. It values professionals who can efficiently manage customer interactions, resolve complex issues, and provide meaningful insights to enhance customer satisfaction. Joining the team offers an opportunity to work in a dynamic environment where problem-solving, strategic thinking, and communication skills are highly prized.
The company’s culture fosters growth and excellence, encouraging employees to contribute to its mission of building long-term customer relationships through reliability and trust.
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Kotak Customer Service Hiring Key Responsibilities:
- Handle end-to-end resolution of customer requests, complaints, and escalations, including those from regulators and senior management, ensuring quality communication and adherence to defined turnaround times.
- Create and manage weekly, fortnightly, and monthly MIS reports.
- Conduct detailed analysis of complaints to identify recurring customer issues and propose actionable solutions to mitigate them.
Kotak Customer Service Hiring Qualifications and Skills Required:
- Exceptional written and verbal communication abilities.
- Keen attention to detail.
- Proficiency in MS Office tools.
- Prior experience in customer service, particularly in retail assets, is an advantage.
- Ability to think quickly and effectively communicate solutions to customer concerns.
- Strong interpersonal skills for effective stakeholder engagement.
- Familiarity with systems like Siebel and Cor is a plus.
